FAQs

UK SHIPPING 2021 UPDATE

Are you shipping to the UK?

Due to the new UK VAT regulation, we are stopping any shipment going to the UK. At the moment, we are still trying to figure out the new regulation and preparing what needed to be done to continue shipping orders. Any updates on when UK shipping will resume will be posted on Meyoco's social media accounts.

COVID-19 UPDATE

Are you shipping to my country?

Due to COVID-19 pandemic, worldwide shipping is experiencing major disruption. Our store currently only ships to the United States, Canada, Europe, Australia, South Korea, Singapore, New Zealand, and Japan using International Express Mail Service (EMS). Registered Airmail (takes 1-2 months to arrive) is now available only to China, Hong Kong, Japan, South Korea, Malaysia, Singapore, Taiwan, and Thailand.

Why is the only shipping available Express Mail Service?

The cheaper mailing option, Registered Airmail, is currently unreliable for destinations outside Asia. Orders shipped using Registered Airmail will most likely be gone in the system and become untrackable. We prefer for our customers to have a safer and quicker shipping method.

 

FAQ

Where can I track my order's shipment?

When will the item that I want to buy be restocked?

Most of the time, we do not have any exact schedule on item restocking. Everything will depend on the amount of stock left and the volume of orders we received. For more accurate information, please make sure to check Meyoco's twitter or instagram.

I suddenly realize my shipping address is incorrect. What should I do?

You could still inquire about a change of your shipping or billing address 1 day after you make your order. Please email us your correct address as soon as possible to: info@meyoco.art. After this period, we are unable to change your items or any shipping information.

What if I have not received my order?

Please check your confirmation email if you have written the correct shipping address. If the shipping address is incorrect, the only advice we could give is contact your local postal service if there is anything they can do to help you.

If your shipping address is correct, please try tracking your order through our recommended tracking site.

If there is any problem with the tracking number status, please contact your local postal service for further information.

Please understand that what happens after orders are transferred to the postal service are beyond our control. We are unable to contact your country's postal service for you.

How long will it take for my order to be delivered?

Registered Airmail Delivery Time: 21-45 days

Express Mail Service (EMS) Delivery Time: 7-9 days

However, all shipping timelines are estimated. We are not responsible for any delays or liability caused by the postal service. Please contact your local postal service for further information.

The items I received are damaged, incorrect, or incomplete. What should I do?

If your items arrived damaged, incorrect, or incomplete, please let us know so we can try to send you a replacement as soon as possible. Email us with the picture of the said items at info@meyoco.art

I am from Canada. Why is the only shipping available Express Mail Service?

We apologize for the inconvenience. For shipments to Canada, the default shipping option is Express Mail Service (EMS) because Registered Airmail orders sent to Canada are untrackable. Packages sent to Canada using Registered Airmail may also take 2-3 months to arrive. We do not accept requests to send orders to Canada using Registered Airmail. Our store's priority is to ensure a fully trackable package and quick delivery.